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About notebook-batteries.netWarranty and Return About notebook-batteries.net

Warranty,Return and Privacy notice

www.notebook-batteries.net knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting www.notebook-batteries.net, you are accepting the practices described in this privacy notice.

If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished batteries. Our detailed warrant policy is as follows:

  1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
  2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@notebook-batteries.net or filling out the Application. Items returned without RMA# will delay the process or be ignored.
  3. If you are not satisfied with our product(s), please contact us through order@notebook-batteries.net to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
  4. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
  5. A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
  6. If expedited services are used for delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
  7. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
  8. For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.
Warranty and Return Policy for Clearance Promotional Items
  1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
  2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@notebook-batteries.net or filling out the Application . Items returned without RMA# will delay the process or be ignored.
  3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
  4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
  5. Refund request would be accepted ONLY when replacement items are not available.
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General Ordering Policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used in the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and delivering any orders.

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General Return Policy

It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (Shipping and handling charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

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Return Merchandise Authorisation (RMA) Procedures

  1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@notebook-batteries.net to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
  2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
  3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
  4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
  5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
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We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by reputable third-party banking and distribution institutions. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. In order to improve our services to you, we ask some of our customers to voluntarily complete surveys.

Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Other sites accessible through our web site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Notebook-batteries.net, is not responsible for the actions of third parties.Notebook-batteries.net, fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Please check back frequently to see any updates or changes to our privacy policy

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What Personal Information About Customers Does www.notebook-batteries.net Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at www.notebook-batteries.net. Here are the types of information we gather.
  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
  • E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
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What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

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Does www.notebook-batteries.net Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.

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How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which Information Can I Access?

www.notebook-batteries.net gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

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Conditions of Use, Notices, and Revisions

If you choose to visit www.notebook-batteries.net, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to www.notebook-batteries.net. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

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Automatic Information

For security purposes www.notebook-batteries.net sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

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Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: info@notebook-batteries.net

informationInformation information
Warranty policy:
We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished batteries.
safe 1 Year Warranty.
safe 15 Days Money Back.
Safe shopping guarantee:
We understand that security is essential when buying online. That's why we have worked hard to create one of the safest online shopping environments in the industry.
safe Our checkout process is 100% secure. Your order information is encrypted and transmitted through our secure (SSL) server technology.
safe ACTUAL manual review of each and every order - no salesbots - no automated processing. In case of doubt, we'll contact you BEFORE charging your credit card. We want it to be right the first time.
safe We are very serious about fraud cases. We take extra steps to carefully validate all credit card information. Please rest assured that we're protecting you from unauthorized charges. And by minimizing fraud cases, we can also keep our prices down.
safe Guard against identity theft - Only authorised personnel are permitted to process your order and handle your personal data.
safe Packages arrive safely. For shipment, we take an extra step to protect your packages by using the UPS exclusively. The UPS tracking system protects your shipment from being “hijacked”. You can log in anytime, day or night, to track your order in real time.


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